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Your customers and team will always have had great ideas about how to improve your product, service or project.
Some will have told you about them, but many would not have found the time. Ask The Crowd makes it so simple for them to give you their feedback, that they will do just that.
All of their feedback will be centrally captured and recorded – no more scrolling through e-mails, updating spreadsheets and worrying that a great idea may have fallen through the cracks.
All the feedback submitted by your team and customers - your users - can be reviewed, commented on and voted for, by all your other users. This immediately prioritises the most popular feedback, as these will receive the most votes.
Every item of feedback has its own development lifecycle.
When first given, feedback is automatically at the first stage of that lifecycle. If you decide to take an item of feedback through the process of developing it from an idea to a new feature, you will promote it through its lifecycle.
Ask The Crowd automatically communicates this to both your team and your customers – so that they know in real time how each item of feedback has progressed.
If the lifecycles available in Ask The Crowd don’t work for you – you can very easily set up your own.
You will have your own process for turning ideas into reality. Whether that is a software development process, a defect resolution process or a service improvement process…, it is likely to be unique to your organisation. These lifecycles can easily be set up in Ask The Crowd, so that each lifecycle stage reflects what’s actually being done with each item of feedback.
Ask The Crowd gives complete visibility on your product or improvement roadmap to all your users. There is no need to compile separate documentation explaining your development or improvement plans, your full roadmap is there for your users to see whenever they want to look.
For example, here are Ask The Crowd features that have been accepted for development:
...and here are the ones that are being worked on today:
Ask The Crowd is hosted in the cloud, so there is no software to download or install. You simply login. All data is automatically stored safely and securely, with no back-up required.
Our filters enable you to sort and view feedback by topic and lifecycle stage. You also sort by date added and popularity.
Net UP vs DOWN vote scores and total vote counts, give everyone an instant indication of the popularity and activity on any given item of feedback.
Users can comment on feedback developing it and giving you valuable additional insight.
Upload attachment of grabs and documents to provide background context is built-in.
Users can easily alter their vote or cancel it all together.
Put chosen lifecycle stages in to a no-vote status to freeze the voting on an item of feedback.
Admins have inline access to moderate, change status and share feedback.
Access data on topic popularity, user activity and much more.
Subscription to regular e-mail updates, keeps you informed even when you are not logged in.
All feature suggestions are immediately listed in Ask The Crowd. Votes, comments and attachments are totally visible. Button click promotion through your development lifecycle.
Full transparency and clarity for all your users